Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get in Touch with Mad Monkey Today for Exceptional Service
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Get In Touch With Us Today!
We appreciate your interest in Mad Monkey. Our team is here to assist you with any inquiries or support you may need. Please feel free to reach out to us through the contact form below, and we will respond promptly. Your feedback is invaluable to us, and we strive to provide the best service possible. Thank you for choosing Mad Monkey!
Key Highlights of Our Contact Process
- Quick response times to all inquiries, ensuring you get the help you need without delay.
- Dedicated support team available to assist you with any questions or concerns you may have.